For initially telling me that my new SIM would be active in "two to twenty-four hours", and then when, 26 hours later it wasn't working I was told "...then it will work at 6pm this evening".
Yes, and your shop closes at 6pm.
And guess what...it's now 7:10pm and STILL no signal.
Below is some light reading to entertain you while I wait patiently for my SIM to be active. Names have been changed to protect the innocent (and also the guilty).
Welcome to O2. Someone will be with you soon.
You're through to Dwayne.
Dwayne: Hi I'm Dwayne. How can I help?
Zezi: Hi Dwayne...my sim was replaced yesterday and it is still not active.
Dwayne: No worries I'll check this for you.
Zezi: thanks
Dwayne: Can I have full answer to your security question?
Zezi: you can have a part answer
Dwayne: Yes please?
Zezi: B and S are the first and last digits
Dwayne: Can I have the full answer for security reasons?
Zezi: The other bloke I spoke to only asked me for some of the digits, not all.
Zezi: We all know the internet isn't very secure.
Zezi: Who cares anyway "Bollocks".
Dwayne: Thanks.
Dwayne: I'm sorry but it just to confirm for the security reasons.
Zezi: Yeah well everyone in my family could hazard a guess since everyone always asks people for the same security question.
Zezi: But I don't care, I just want my sim to work.
Dwayne: No worries I'll help you to get your sim active.
Dwayne: Can I have your new sim number?\
Zezi: hold on
Dwayne: *?
Dwayne: Okay.
Zezi: 89441100***********
Dwayne: Thanks for the information. Please give me a few minutes while I check this for you.
Dwayne: Thanks for waiting.
Dwayne: I've activated your sim and you can use your services within 1-2 hours.
Zezi: Well I hope so, it really should have been activated yesterday when they gave it to me. Thank you kindly.
Dwayne: You're most welcome.
Dwayne: Please take care.